handmadekitchens-direct.co.uk                      

Open 7 days per week      

    made in England and delivered across the UK by Handmade Kitchens of Christchurch Ltd

 

 

 

 

 

 

 

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Frequently Asked Questions....

This page shows you over 50 of the most commonly asked questions from our customers (and the answers!). Click on a tab below.

  • General FAQ
  • Design
  • Quotes
  • Payments
  • Base Cabinets
  • Wall Cupboards
  • Appliances
  • Delivery

    Delivery:

    How much does delivery cost?

    Do you deliver to my area?

    Will I have to help unload?

    Will your truck get down my narrow lane?

    Do you deliver to my second floor flat?

    How much does delivery cost?

    Delivery is usually by our own truck, with our own 2 man delivery team. We offer a choice of 2 types of delivery:
     

    Yellow Delivery Areas:

     
    Standard Delivery. This is 350 to yellow areas of the map. For other destinations a quote will be provided. You will be given an approx date when we confirm the order. To enable us to charge these low amounts we need to deliver 2 or 3 kitchens at a time. Because we are combining 2 or 3 deliveries you cannot choose the day or time of delivery. If you need this facility please see our enhanced delivery below. If your kitchen needs to be delivered on its own because of site access restrictions, (ie; our usual truck is too big to get to your property to unload) you will be charged as per the enhanced delivery service below.
     
    Enhanced Delivery. This is 495 to the yellow areas of the map. For other destinations a quote will be provided. You will be given an approx date when we confirm the order. We will then call you before delivery to agree a date and an am/pm slot. This option gives you more flexibility to decide the delivery date and an AM/PM time slot (subject to availability).

    Red Delivery Areas:

    Extended Delivery Area. We have fewer deliveries to these areas, and so usually cannot combine deliveries. This means we will will quote you for delivery based on your distance from our Workshop.

     

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    Do you deliver to my area?

    We deliver to the whole of the mainland UK. Please contact us for details of deliveries to France, Spain, and the rest of Europe.

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    Will I have to help unload?

    No, we always have our own experienced 2 man delivery team.

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    Will your truck get down my narrow lane?

    As a guide, our normal delivery truck is a large luton van size, if you need a smaller truck/van, then our enhanced delivery terms will apply.

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    Do you deliver to my second floor flat?

    Due to insurance restrictions we are only able to deliver to the ground floor.

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Handmade Kitchens of Christchurch Ltd, 91 Bargates, Christchurch, Dorset. BH23 1QQ, Tel: 01202 475515