Customer Reviews and Feedback
Hope you are well. I have actually been meaning to drop you an email since our kitchen was completed a few months ago but unfortunately work, being a mother and spending time with my family got in the way.
I wanted to thank you for not only the amazing kitchen we purchased from you but also the brilliant service we received. We have been over the moon with our kitchen, it is everything I hoped it would be and more. I hunted around for so many months trying to find a company that could give us a product that I had in my head as my dream kitchen but everywhere fell short of offering what I wanted. Either the product looked nice from outside but inside it was cheap and nasty, they didn’t have the detail that I wanted on the units or they just didn’t offer a colour that I wanted. So when I found your website I thought it was too good to be true!
I was very sceptical about spending so much money on a kitchen that I had never looked at but reading reviews and seeing pictures on your site made me decide that I needed to just be brave and place an order. Well we are so unbelievably happy that we did! The kitchen is amazing, the quality is incredible and being able to have it painted in the exact colour I wanted was the icing on the cake. I have recommended you to both friends and family and I know that a couple have already placed orders. So thank you so much for everything you have done for us. If we ever move house and need a new kitchen I will be in touch without a seconds thought
CM Nov 2016
Hi Jacky and Karen
we’ve had our kitchen fully fitted and painted now and its wonderful - we are so pleased with it.
BB Nov 2016
We are very happy with the kitchen units. They are beautifully made. Quite a few people have asked us your details. They have left quite a big impression on our builders and tradesmen here in Surrey.
S&C Oct 2016
I thought that I would send you some photos of our kitchen that you supplied. We are over the moon with it - it looks lovely and your service and communication was excellent throughout.
MJ Sept 2016
Your product is excellent and the guys who installed the worktop were similarly impressed.
Many thanks for all your (the teams) help.
RP August 2016
We have bought cabinets off you in the past for our new kitchen and utility room, but are now putting a kitchen into our basement. If you could give me a quote and some advice for the attached design I would be very grateful. We are so happy with our own kitchen I also attached a couple of photos for you (the utility is equally as lovely but didn't look so great with the laundry out!)
LJ Aug 2016
Here's a few photos of our fantastic new kitchen, made by yourselves and fitted by Nathan. Very happy with everything.
JA July 2016
I am pleased to show you the pictures of our new kitchen. I would like to thank handmade kitchens for turning our kitchen into something wonderful. We are thoroughly enjoying the space. The first blackberry juice and jam has been made today!
Thank you for your help in making our dream come true
KW June 2016
The kitchen looks fab. We are really pleased with it.
AM June 2016
We ordered our kitchen from you which was delivered in November. This is just a note with some photos to say how pleased we are with the kitchen and the whole service we have received from start to finish. We have recommended you to numerous friends
HW May 2016
We're very happy with the new kitchen, it looks fantastic.
A&IM April 2016
I am really pleased with the quality and workmanship of all the units. The flexibility to choose units of varying sizes helped tremendously with the challenge of fitting out this limited space. Overall, I am very happy with the end result and I have recommended your company to friends and family.
AL March 2016
I thought you might like these pics which show our very lovely kitchen! The paint is Farrow and Ball Off White no.3 and the work tops oak.
H&R B March 2016
I love my new kitchen. Everyone assumes it was VERY expensive! I love it even more because it wasn't. It is painted in Farrow and Ball eggshell: elephant's breath, pigeon and stiffkey blue.
CG Jan 2016
I just wanted to let you know how delighted we are with our new kitchen. It has been a pleasure dealing with your company. Everything went smoothly from the initial enquiries through to several quotes and amended quotes, to the delivery and fitting of the kitchen. The units are made to a very high standard which we are very impressed with. We were always kept informed and everyone was always helpful with any queries we had. Overall a very satisfying experience. It was worth all the upheaval it caused. We did have a new extension built!
We feel that other people should know about you. We feel it would be a good idea to have something inside each unit to indicate where lit was made.
We are so pleased that we wanted to send you some photos which you are welcome to use on your website, should you want to. It is painted in Farrow and Ball Hardwick White.
M and PD Oct 2015
Dear everyone at Handmade Kitchens,
I have finally finished the kitchen in our farmhouse renovation and I just wanted to write to say a massive thank you to you all. Everyone was amazing through out the whole process. I think Myra redid my quote about 5 or more times as I changed my mind along the way and fitted everything to my budget! She was very patient and nothing was too much trouble. Any time I had a problem I rang her up and she helped me out, taking me through the website with her until I found what I was looking for.
Our build has not been without it's problems and has been extremely stressful at times but the kitchen was a good experience from start to finish. I was worried just before it arrived (as everything else was going wrong)that it would not be as good quality as the photos on the web but when it arrived it exceeded my expectations. What I was really impressed with was how solid each unit was and extremely good quality with the wonderful soft closing grass drawers. They were so beautiful unpainted that I was sorely tempted not to paint them! My larder cupboard is wonderful, I simply love it too.
I am waxing lyrical but I really was surprised at how brilliant it was. Friends have come to see the project and they all love the kitchen. One, an interior designer, has just put in an extremely expensive kitchen, 60k for a client and said she thinks thinks this kitchen is a hundred times better quality and is going to put one in her own house.
I also wanted to big thank you to the brilliant delivery guys, they explained exactly hoe everything worked, fit together and when they saw a mistake I had made on the kick boards and it was not clear which one I had wanted they brought both types free of charge, fantastic service once again. They were so charming and it was a great conclusion to a fantastic kitchen experience.
I had had lots of quotes from other companies but I chose handmade kitchens because firstly they looked beautiful but also because your team has the best customer service I have ever received. It was a whole team effort and I am so grateful to you all. Believe me when i say that it is very rare to get good customer service any where, particularly when dealing with a very expensive and well known kitchen range company which was shocking...!
Thank you, I have my dream kitchen!
With very best wishes
FJ Oct 2015
Dear Julie and Russell,
You are quite right that I had recommended your work to my neighbour Stacey Marriott and she took delivery of her kitchen a few days earlier. It is being fitted now.
Stacey is not the first person I have sung your praises so I’m sure she will not be the last customer I will be pleased to send to you.
JM July 2015
Dear Penny, Keith and the team at HKD
Now that our kitchen is almost complete, we wanted to send a note to thank you all for our beautiful kitchen. From our initial discussions over the design and through to the delivery on the day, we cannot fault the service we have received from everyone at HKD. The quality of the product is fantastic, far exceeding our expectations and we are delighted that we have achieved the look we wanted, within budget. A couple of small errors on delivery were quickly rectified and we have the replacement products within two days. Graham, Nathan and Vanessa have also been brilliant at every stage.
As soon as it’s fully complete we will send over some pictures for the website.
Many thanks again
N and J K July 2015
We ordered a kitchen from you a couple of years ago now and have now finally finished! Our renovation was a huge task, the kitchen was such an important part for me and I was determined to do the house justice with a traditional bespoke kitchen. The last thing to do was to put the plinths on and some finishing touches around the kitchen windows which we did a couple of days ago. We have to say how impressed we are and we absolutely love it! Thank you so much for all of your help. I have attached a couple of photos for you.
H and S May 2015
Kitchen delivered safely yesterday and it is simply stunning quality and value for money!
PSC Apr 2015
I would like to say how much pleasure my new kitchen gives me everytime I walk into it. I love it and it works so well. It’s totally timeless and my friends mouths literally dropped open when they saw it. The most popular response was that it looked as though it was the pages of a magazine.
My brother, DS, who has just bought his kitchen from you did so because he fitted mine and was incredibly impressed with the the quality and workmanship. As he is a perfectionist and knows exactly what he is talking about this is high praise indeed.
BC Apr 2015
My kitchen looks fantastic, units are brilliant, all painted, and the quartz tops have been installed etc.
Please forward my thanks to everyone involved.
DS - a very happy customer! Feb 2015
Thank you so much for that - very kind and much appreciated. We are delighted with the kitchen - it has made such a difference to the way we live.
JW Feb 2015
Its arrived - and it looks great! Also, very nice and helpful delivery guys. Finally, a huge thank you to you and your colleagues - a great product and a great service!
And you can quote me on your website if you like :-)
AS Feb 2015
Dear Penny, Julie, Russell and all the team!
We are absolutely thrilled with our beautiful kitchen and have recommended your company to all who ask.
AH Feb 2015
Just over a year on we are delighted with how the kitchen sets off the entire room we renovated. We will certainly continue to recommend anyone that enquires where we got the kitchen from.
ML Jan 2015
The kitchen is nearly set up now and looks fab.
I wanted to say a huge thank you to all and to confirm that I have already recommended you to 3 people, which hopefully you will know. The builders have commented on the high quality too.
Many thanks again for such a lovely product.
FB Jan 2015
Hi Karen, Keith,
Hope you are both well.
My kitchen has now been painted and it looks amazing. I’m thrilled with it and I wanted to thank you again for all your help and patience. Once I have the finishing touches in I’ll take pics for your website.
KL Jan 2015
Many apologies for not thanking you sooner, but it was very hectic getting everything ready for xmas!
We would like to thank you so much for all your help in creating our perfect kitchen. From the first time we visited your showroom, to the day the cabinets were delivered, we couldn’t have been happier with the service.
You were always polite, extremely helpful and very efficient. You listened carefully to what we wanted to achieve and made several helpful suggestions which ensured that our kitchen is truly wonderful. I will send pictures in a separate email.
Again, thank you so much, we are just thrilled!
AH Jan 2015
Kitchen arrived yesterday and I am very pleased. Very high quality. Thank you!
JD Dec 2014
Thanks for the email and I have told all my friends that dealing with your company was the only pleasant experience I had during this entire building project and was impressed by the excellent communication and customer care. They joked that I should have been marketing director..haha...
BT Dec 2014
We bought a kitchen from you back in 2011 and I'm not sure if we ever sent any photos, we've just redecorated so I thought I'd send a few for you. Have to say we absolutely adore it
PB Nov 2014
We're really pleased with the result of our kitchen re-design and thought you might like to have images on your site that show how versatile your cabinets can be, even with tricky spaces / old Victorian galley-style kitchens!
A&CL Nov 2014
I would just like to say thank you for a wonderful service from beginning to end.
DT Oct 2014
Dear Julie & Russ,
We now have our kitchen installed. Our builders were extremely impressed with the quality of the units, worktops etc and I have given them your details as they are now doing more kitchen work and seemed keen to use you again. Having used them before, I know what perfectionists they are, so count this as high praise indeed.
We are also as thrilled with the finished result. Our kitchen is now a pleasure to work in. Being such an odd shape in a 300 year old cottage with no straight walls and no standard measurements, your company provided the kind of bespoke units we needed to fit the available space. We could not have got this elsewhere (at least not without taking on another mortgage I suspect).
Your corner units fit perfectly around the new range cooker, like they were designed just for this purpose.
We are so pleased we came across your website and took the opportunity to use your company. Many thanks once again.
I have enclosed some photos of the finished kitchen (and a couple of before photos). We would be happy for you to use them if you feel they are fit for purpose.
TW Nov 2014
Thank you for your e-mail.
I am delighted with my new kitchen, and it has been greatly admired by everybody who has seen it. Even my builder was impressed by the transformation!
I would like to thank everybody at Handmade Kitchens for their help in explaining the many options and finishes available,
I attach a few photos which may be of use for your website.
With best wishes for the future.
VS Oct 2014
Please find attached some photos of our new kitchen, we are really very happy with it. You guys did a fantastic job and the quality is first rate.
P&R F Oct 2014
We finished our kitchen about 8 weeks ago. I designed and put together the plan, my husband (DIY enthusiast) fitted it and I painted the units. It took a long time but we were very impressed with the quality and ease of fitting. The process of ordering was smooth and the website had lots of handy tips to think about. The men who delivered it were equally helpful and must be ridiculously strong as the side board unit was virtually impossible to move by me and my husband!!
Overall would really recommend this company and am a very happy customer.
MC Oct 2014
I would just like to say thank you for a wonderful service from beginning to end.
DL Oct 2014
I'm over the moon with my kitchen. If you need any customer testimonials please let me know as I was delighted with the service I received from your whole team. The kitchen was a joy to fit and paint and so well made that I did this myself!
SE Oct 2014
Very happy with it. The island unit is great!
DM Oct 2014
I can’t stop looking at it. Love it, love it, love it!
Thank you so much.
HL Sept 2014
Thanks Myra and if we don't get a chance to say so after our delivery may I say how wonderfully efficient and helpful you have been throughout our order. Having dealt with Kitchen suppliers before along with bathrooms, builders, etc you are indeed a rarity. Thank you very much.
AM Sept 2014
Just to let you know that we are over the moon with the kitchen. It is everything and more that I had hoped for. The little extras like the cutlery trays, the bin house and the cabinet with pull out drawers are just beautifully made, beautiful. And all in time for my birthday too, a nice little bonus. ྶ
I am so very very pleased and would like to ask you to pass on my kind felt thanks for all the hard work to the workshop and to you and the team for the great customer service and also your lovely friendly delivery team.
Without hesitation I would recommend handmade kitchens direct to anyone looking to purchase a new handmade kitchen.
My kitchen fitter is installing the kitchen this week and the following week (8th Sept) the cabinets will be painted. Perhaps you would like photos of the finished kitchen?
JK Sept 2014
Dear Karen and Penny,
It's a year now since I installed the kitchen that you supplied for my house in Cambridge. I've been meaning to contact you to follow up, but for various reasons I'm only getting round to it now.
I just wanted to thank you for all your help during the design and delivery process and also to let you know how thrilled I am with the kitchen. The units are exactly the sort of straightforward, well-made cabinets that I wanted and that I couldn't find anywhere else for an affordable price.
I attach a couple of snaps so you can see the difference of before and after (or, almost after, only without some of the door catches). It is a tiny kitchen, just eight feet by six feet, but the cabinets work perfectly.
In the way that things often transpire, I was in the house for less than a year when I got a job in London and so I have moved again, leaving my beautiful kitchen in the hands of my tenants! The kitchen in my new house desperately needs to be renewed, so I shall be contacting you again very soon.
With all good wishes,
OH Aug 2014
Thank you – I’m glad you like it too. We love it and are delighted with how well made it is. Everyone who has seen it has been bowled over. I smile every time I go in there, even when I have just got up!
Thanks again for all you help and advice.
CR Aug 2014
Its been a long time but finally I can send you some pictures of the finished kitchen, if you're interested. We are thrilled with it, and I'm particularly grateful to you and Penny for your fabulous customer service. Its safe to say that trying to buy a kitchen while having a baby (literally as it turned out - I don't know if you remember but I was actually in labour while emailing you, and I remember shouting at my husband to hurry up as he was sending you the online payment while I was waiting to go to the hospital!!) was one of the more stressful things I've done, but your help both before and after the sale was excellent. I am loudly recommending you to anyone who will listen.
Let me know if you'd like some photos (and how many/how big a file I can send through).
KB July 2014
Hi Penny and Jacky,
I’ve been meaning to email you pictures for 6 months now. We absolutely LOVE our kitchen and we are just so impressed with the quality and workmanship. Our kitchen fitter was stunned and cannot think why anyone even bothers looking anywhere else. It’s beautiful and we are totally delighted with the end result. The units all fitted perfectly and it really enhances our house. We have had so many compliments too.
So I have attached some pictures for you.
I painted the units in Farrow & Ball Old White and Light Grey, which looks more contrasting at night than during the day. I underestimated how long this would take but a professional would not have had better results. And we chose quartz and walnut worktops.
I have told so many people about Handmade Kitchens and will continue to do so, as we are so delighted.
SR Jun 2014
Thank you so much for our wonderful kitchen. We are more than delighted. It is fantastic. We have just had the granite and oak work surfaces put on and it is now very nearly complete. Your units are fantastic and we have recommended you to a few of our friends already.
NR June 2014
Thank you so much for this - I really appreciate it, especially since it was our own silly mistake! I'm still not sure how we managed to lose them, given that we managed to keep hold of the ones from the larder units...
Getting the dresser units sorted out is the very final step now. It will make a wonderful kitchen even more wonderful!
JF June 2014
Yes I had no hesitation in recommending your kitchens. Ours is 4 years old and as good as new! Not sure what address you have.
MS Jan 2014
I just wanted to drop you a quick note to thank you for your outstanding customer service. this is very much appreciated. I have attached a photograph of the completed kitchen and I will send some additional photographs to Penny for use on your website if that is of use.
My thanks once again and best wishes for a prosperous New Year.
SE Jan 2014
The kitchen has been delivered safe and sound, we are extremely happy with it, superb quality and just what we wanted. The delivery guys were brilliant, and the spare box that comes with the kitchen is a great idea. Once I have painted it I’ll send you a photo of it completed. Please thank all your team for making this kitchen achieveable for us in terms of its design and price, simply remarkable.
AC Nov 2013
Thank you Penny. We continue to be delighted with our kitchen and I think there are another 2 customers local to us now on their way to you (mums at school who have seen our kitchen and loved it!). We couldn’t fault either the product or service so many thanks again.
TH Nov 2013
Dear Penny, Jacky,
We took delivery of the kitchen today from Dave and his colleague. We just wanted to say thank you for your excellent service by all concerned. We are actually blown away by how smooth it has been from end to end and the quality of the finish and overall product. Will send you photos when it is complete with worktop and sink, etc.
TW Nov 2013.
Hi Penny & Karen,
The kitchen arrived in good order on Saturday and I just wanted to drop you a short email to say how happy I am with it and how complimentary the fitters have been about the quality. I look forward to seeing it painted and will send you a photo when its done.
CC Sept 2013.
Thank you so much for your flexibility this morning. I can’t tell you how nice it is to have such a good service. We have been building a house for a year and the service your company has provided has been by far the easiest and most pleasant part on every level.
RH Sept 2013
Firstly, thank you for the most efficient delivery of the kitchen units. I’m so impressed with the whole operation. Plus the kitchen units look absolutely superb and quality impeccable. Would and have recommended you to everyone!
CF July 2013
Thank you so much! My father is so pleased with the units he has already had and is looking forward to his new ones! We’ve had our kitchen now for 5 years , and it still looks as good as new. We are going to be knocking through into our conservatory in the next few months, so will be in touch for some m ore units then.
F&D H. May 2013
Just a short note to say arrived home yesterday to find kitchen stacked neatly in dining room ready for installation and I have to say it already looks wonderful (even without oiling and painting!!). It has turned out even better than I imagined and just want to say thank you so much for all the advice and help you gave bearing in mind the restrictions we had on ceiling heights, etc.
Once installed, I will send you a picture, not for your website, but just to show you the finished effect of cramming so much into such a small space.
KF May 2013
Thank you for all your help, we think it looks fab and everybody comments on the quality and design.
RB Oct 12
We were thrilled to receive our kitchen on Saturday! The delivery men were most obliging and the cupboards are lovely (I have to keep opening the cutlery drawer in the china cupboard just to marvel at it!)
R&JH Oct 12
Everyone loves the kitchen, and 3 of our friends are now using you, a real testament to how well your kitchens are made.
JM Oct 12
Dear Jacky and Keith,
I hope you are both well! Our kitchen is looking fab and getting better by the day! I just wanted to say thanks for all your help.
MLC Sep 12
We are thrilled with the kitchen, both the quality of the units and its style - we have already recommended your company on many occasions and will continue to do so.
AH Aug 12
Please pass on to your carpenter how amazing the mock drawer cabinet looks. We are incredibly impressed with every aspect of our kitchen.
MPM Aug 12
We are absolutely delighted with our kitchen and are so grateful to you for all your help, advice and efficient service.
PM May 12
Work on the kitchen is going amazingly well and we can’t believe how beautiful the units are - just so solid and lovely wood. We are really pleased with it.
Many thanks for all your help.
M&P C Mar 12.
I hope you are well. I have been meaning to drop you a note for a few weeks but have only just found a moment to do it. The kitchen is now finished bar blinds and upholstery for the window seat and I wanted to let you know how pleased we are with it. Everything about the service you offered from pre-sales to delivery of the product itself was excellent.
Thanks for all the help and guidance on the design too - having designed it ourselves I was a little nervous but we couldn’t have a better configuration and we have loads of storage.
IM Feb 12
We’re loving our new kitchen. Thank you so much for all your help.
TM Jan 12
Thank you Karen, Penny and everyone at Handmade Kitchens. Thank you all so much for our absolutely fabulous kitchen!
T&L H Jan 12
My new kitchen is just fantastic!
MK Dec 11
I’m about half way through painting the units and so far so good. The kitchen is of fabulous quality the drawers open and close so smoothly, and it’s all so well made. It’s starting to look very impressive now and I’m sure by the time the painting is finished and everything is in place it will look far more expensive than it cost. Please also pass on my thanks to the delivery drivers.
YS Nov 2011
My builder is so impressed with the units he is already telling his other customers about them.
SE Sep 2011
Dear Penny and Russ,
Just thought I’d send you a photo of the amazing kitchen that you made for us. If you would like some more at different angles I will be happy to do so. It’s not completely finished yet but I couldn’t wait to show you.
KG Aug 2011
Our friends have just booked a build slot with you following our experience, and we’ll be more than pleased to keep recommending your company to those around us.
SW Jun 2011
We thought you might like to see how our kitchen turned out. We are delighted with it, and very grateful to Handmade Kitchen. The pictures don’t do it justice!
E&JD Jun 2011
I finally saw the kitchen yesterday it looks absolutely fabulous - I am so pleased. I will now be in touch to order the rest of the units. Thanks again for a wonderful job with part A of the kitchen. You were so helpful and patient.
HA May 2011
Just a quick note to thank you and the whole team for the fantastic quality of your kitchen, your customer service, knowledge, help and the kitchen delivery teams great attitude.
PB May 2011
We love our kitchen and it is well admired. In fact Kate’s friends are buying one from yourselves, and many friends are interested too!
CW May 2011
Kitchen arrived yesterday and I’m really chuffed with it. Thanks for all your patience.
MR Apr 2011
I am really really delighted with the kitchen it is everything I hoped it would be and more. Thank you all for your patience and expertise.
EP Mar 2011
I’m pleased to let you know that we have received the delivery of the kitchen cabinets this morning. They all look beautiful - very much impressed. The delivery was very smooth and the people were very helpful.
KS Mar 2011
The kitchen looks great and the delivery men were very helpful and polite.
AP Feb 2011
Your kitchens are amazing, real wow factors. Do you remember the visits to go through the plan, well they really did fit, and the taps are slap bang in the middle of the window. The double Belfast looks fantastic too with the v shape included in the marble worktop. ****** are sending a professional photographer in a couple of weeks.
JH Feb 2011
I just wanted to drop you a note to say thank you for your help and advice on the purchase of the kitchen. You made quite a few good and helpful suggestions and I appreciate your patience in answering my many questions.
OMG my new kitchen has arrived, and it looks lovely as it is! Can’t wait to paint it and send you some photos. Nice delivery guys :) Thank you all so much.
I hope this works, some pictures of our kitchen which we love!
F&MW Dec 2010
Dear Penny, we are absolutely delighted with our Handmade Kitchen. I have attached a photo for your customer gallery, please let me know if you need some more.
ER Dec 2010
Dear Myra & Penny, the kitchen was completed on Wednesday and I hope you approve of the finished product. We are delighted, as you can see there are quite a few awkward bits to fit around, beams, stairs, etc , so thank you once again for all your help and consideration during the planning process that helped produce this beautiful kitchen.
Dear Julie & Russ, We continue to be delighted with our kitchen which is a pleasure to use, and much admired by family and friends.
All good wishes to you and the team,
P&CJ Dec 2010
Hi Julie and Russ, Thanks you for your part in helping us achieve our lovely kitchen. By sourcing the cabinets from you and doing the fitting and painting ourselves we dramatically reduced the cost. We are very pleased with the end result and have already recommended you to several people, one of whom has just finished fitting their own kitchen (AP - I’d recommend asking him for some photos - he’s a professional photographer).
R&RT, Oct 2010
We love the kitchen which was delivered on Saturday, and are looking forward to seeing installed and in use. Thanks also to the 2 men who delivered it, they took huge pride in demonstrating everything to us and represented your company well.
AT Nov 2010
Hi Russ, some photos as promised. Such a great product at a fair price! The whole customer experience was also excellent. At each stage the team were exceptionally helpful and technically competent.
JB Oct 2010
The two chaps who came on Saturday were an absolute credit to your business. They had a long journey, but were cheerful, helpful and extremely competent. They were an absolute pleasure to deal with. Perhaps you could pass on my comments as they really do deserve some seriously complementary feedback.
JS Oct 2010
Hi, our kitchen looks fantastic! Thanks for supplying it.
RM Oct 2010
Hi Julie and Russ, we are extremely pleased with our kitchen and would recommend you to friends. Everyone admires the units and the kitchen now definitely has the wow factor!
Thank you once again for your excellent customer service in the past, your staff are extremely helpful, knowledgeable and were always on the end of the phone or email when we had a panic over our order!
J&RH Sept 2010
Dear Julie and Russ, We are very happy with the kitchen, and had an excellent customer experience from Handmade Kitchens.
CH Sept 2010
I have a freestanding kitchen which I purchased from your company 4 or 5 years ago and which I adore! I would like to know if can purchase an additional freestanding cupboard to match the kitchen?
CP Sept 2010
Hi Julie, we are incredibly pleased with the kitchen furniture. Absolutely fantastic. Painted in French Gray and Mouseback (by David, and fitted by Nathan and Nessie).
DH Sept 2010
Our kitchen is fab and we have been using it for the last 2 weeks now, its really great!
LF Sept 2010
Hi, we have just had the kitchen fitted. It looks absolutely stunning.
JB Sept 2010
Thanks for the lovely kitchen, its beautiful and being fitted as we speak, very exciting. We are extremely pleased with it.
J&MW 29 July 2010
The kitchen arrived and is nearly all fitted and looks great.
MW 28 July 2010
Thanks for all your help with the kitchen, it looks really great and we’ve been recommending you to everyone! One of your company’s best features is the personal service you offer together with the helpful and speedy way of solving any problems that come up.
M&SM 28 July 2010
Hope you are well and having a good summer. The kitchen is now in and looks like someone else’s out of a magazine!
TR 3 July 2010
Good morning Penny,
Just a quick message to let you know we took delivery of our lovely new kitchen yesterday. Please pass on our thanks to the delivery men who were brilliant! Our thanks also to you and the team who have provided us with an exceptional service.
CG 1 June 2010
My kitchen has arrived and I am DELIGHTED with it!!
My Joiner starts on Tuesday, so I will be in touch with pictures once its fitted and painted and my worktops are on. I just want to take this opportunity to thank you for all your help and advice when placing my order, you really were fantastic with the attention to detail and I am thrilled with the units that have been delivered.
LF 1 June 2010
Kitchen has been installed and it looks great, many thanks.
CB 19 May 2010
Dear Handmadekitchens-direct, Firstly, would like to say thank you very very much for providing our great kitchen- exactly what we were looking for. I thought you might be interested in some rather amateur pictures of the final kitchen. Again, thanks very much for all your help in achieving our new kitchen.
RB April 2010
Hi Karen, Just a quick note to say how pleased we are with our HMK (now installed), and your excellent service. We had a problem with the drawers on our LA2 but penny sorted it out. Your after sales service was every bit as good as your pre-sales service.
When we have the floor laid and I’ve finished painting I’ll send some pictures which you may like to put on your gallery.
Many thanks and regards
PS 15 March 2010.
Two lovely men delivered the new kitchen units this morning! I am absolutely delighted with the product so far. We are starting to mount the tall units this afternoon with the help of two joiners. Many, many thanks for all your help and hard work. You don’t build cabinets that solid and with such precision without a lot of thought, team-work, dedication and attention to detail.
Lots of love
FC Dec 2009
I’ve been meaning to get these photos to you for ages as wanted to let you know how pleased we are with our kitchen!! It just took a while to get it all painted etc and looking almost finished for your photos. Some of these are a bit repetitive but thought you could choose out the best ones. Thank you so, so much for all your help and the beautiful units, I’ve been recommending you to all my friends and family so hopefully you’ll get a lot more business from Scotland! We are so happy with it and grateful for all your help. Many thanks again.
KL Nov 2009
I just wanted to say thanks. Our kitchen was delivered on Saturday and looks fantastic. We're very pleased with it (especially the big larder cupboards with all the drawers!) We will send you some photos when it's eventually finished. Thanks for all your patience and help along the way.
Very pleased to receive our kitchen on Sunday. I am very pleased with the workmanship all round. I would like to thanks all at Handmade Kitchens for the service, I am amazed that between us we’ve not lost a mm anywhere! J
NM June 2009
Dear Julie, Russ & Penny,
Just wanted to say thank you so much for my lovely new kitchen! It arrived on Saturday morning as promised and looks fantastic.
Thank you for all your help in the planning, sending samples and generally taking the time to make sure every detail was covered. I had heard so many horror stories about other people's kitchens (not from yourselves!) that I wondered if I should expect the worst - so thank you for such an excellent service, product and price. Really impressive.
AR April 2009
Hi Penny and Russ
our kitchen arrived on saturday - thanks very much. i am blown away by the quality. it made it really easy to fit, and the workmanship is streets ahead of your rivals.
its such a rare treat to buy something and it exceed one's expectations
BB April 2009
Dear Penny, Julie and Russ,
Here are some photos of our completed kitchen which Nathan installed for us in November. Needless to say we are delighted with the final result and are really enjoying the new kitchen. The units were painted in Pointing Farrow and Ball and we mixed Baltic brown granite with iroko to get the best of both worlds. Throughout the whole of our building and kitchen renovation project your company stood out a mile as the most helpful, most straightforward and easy to deal with and I haven't missed an opportunity to recommend you when anyone enquires where our lovely new kitchen came from.
Thank you so much.
S&NC Jan 2009
I just wanted to say how delighted I am with my new kitchen! It is everything that I imagined and more. Your service was amazing – utterly efficient with every promise of contact, delivery etc. kept .Your designer was brilliant, coming up with ideas I would not have considered and utterly identifying the kind of feel and look I was after. It is wonderful to have solid, quality units – bespoke at a very unbespoke price. Thank you for helping me realise my kitchen dream! With very best wishes,
JW Dec 2008
The kitchen looks great by the way. Best quality kitchen we've ever had and fantastic value for money.
CH Oct 2008
You kindly created a wonderful kitchen for us in July and I believe you would like some photos for your website. The kitchen is nearly finished and I will take some photos and email them as soon as I can. It is looking amazing and everyone is so impressed with the quality and as you may remember when making it is absolutely massive! Having just retired from being an award winning Head Chef of my own business for many years, it is my dream domestic kitchen and having just started interior design of kitchens professionally it will be a great example to show my clients. Thank you!!
JM Oct 2008
Thanks for the email. My kitchen is fitted but yet to be painted. I am over the moon with the result it looks amazing even without the granite and paint on so I just know its going to look even more fantastic when its finished.
LH Oct 2008
I just wanted to thank you for your excellent kitchen. I have personally installed it and it looks superb. The whole ordering/ communication process was a credit to you and I hope you continue to prosper through these difficult times.
I would be happy to send you photos for promotion should you be interested.
Again many thanks. I will be using your services again in the future and have recommended you to several friends
MK Sept 2008
I am delighted with my Kitchen, which was fitted with ease and behaves fantastically.The quality of the units is excellent and the fit remarkable.
I found your team helpful. especially when a tricky idea came along and I thoroughly enjoyed creating the units.
Many thanks for making this experience such a pleasurable one.
I enclose a few pictures for your interest.
MA Sept 2008
Just wanted to let you know that our kitchen is looking absolutely lovely. So thank you
JS Sept 2008
The quality of the kitchen is phenomenal. Our fitter is a cabinetmaker and was take aback with the quality of the cabinets. We are so pleased we chose the Oak and I’m sure it will last forever. We have had friends look at it and want to see it when completed and I’m sure they will be contacting you for a kitchen themselves.
WR July 2008
Our kitchen is now complete- except for the floor- which is due to be tiled before the end of June. It looks absolutely fabulous and I am sure it will also look wonderful on your customer gallery once the floor if finished off. Our fitter is getting some professional photos done (he is also impressed) - so I will send copies through to you in due course.
RH Jun 2008
We recently had delivered some units you made for us - and I have to say how well they are made! I could not go back to flat packs again after seeing the solidity of your units supplied. Very pleased.
MC Apr 2008
Kitchen arrived at around 1:00pm. Delivery men were very helpful and the cabinets look great.
RC Feb 2008
I just wanted to say that I am currently looking into kitchen designs/makers for a kitchen renovation we have planned about a year down the track - I came across your site via Google and have to say it is the most easy to use, helpful, clear site I have come across - everything is easy to find and your kitchen planner is brilliant, the prices are clear and simple to work out and the whole thing has proved incredibly helpful. The gallery is terrific and shows off your lovely kitchens very well. I have saved you to my favourites so that when the time comes I will be calling you to quote for our new kitchen!
VI Feb 2008
Hi Russ & Penny
Here are some photos of our kitchen (finished at long last!) The kitchen you supplied is of a very good quality and we absolutely love it. Thanks again for all your help and advice!
AJ Nov 2007
Everyone loves our kitchen, it has become the centre of our home and is certainly standing up to the wear and tear imposed by two little boys and their farming toys!
We nearly popped in during the summer as Avon Beach is now our favourite seaside destination and we leave home at what seems like the crack of dawn to get down before the crowds.
SM Oct 2007
Dear Russ, Julie and Penny
Please find attached some pictures of our kitchen which we are really pleased with. Hope the photos do it justice!!
Best wishes and thanks.
NB Oct 2007
Dear Penny and Russ
I hope these images reach you in time to be used for your website - I have been meaning to send them for a long time! Thank you so much for all that you did to help us achieve such a fabulous kitchen that - a year and a bit down the line we are still SO pleased with. Any problems that we had were dealt with in such a friendly way and we have had no hesitation in recommending you to our friends and others who have commented on it.
The photos hopefully go some way to demonstrating just how attractive and unique your bespoke kitchens are, but also how well they fit into the busy and often chaotic heart of a family home. (We also thought you might like to see the individual location used by our cat for his food!)
Thank you so much again, kind regards,
A, B, H and O H Oct 2007
Dear Penny and Russ
At last I have finally managed to ‘clear’ my kitchen and attempted to take some photographs for you. Do hope they are suitable. I think you will agree that the kitchen looks great and how my daughter in law designed it really works. I am pleased with the quality of the units and the service I received from Handmade Kitchens was superb.
VH Oct 2007
Dear Penny and Russ
Please find attached some photos of our kitchen which is now just about complete. We love it - excellent quality and looks great. Thanks for all your help.
AF and KS Oct 2007
Dear Russ and Penny
Had meant to send some photos ages ago. We are very pleased with the end result. Hope the photos might be of use to you. Once again many thanks for your service and help.
K and T. B Oct 2007
Penny and Russ
We are delighted with the kitchen. Please find attached some low resolution photos - taken before it was quite complete. We can send you higher resolution copies if you would like them for your website.
A and M Oct 2007
Many thanks for all your help and advice. The kitchen looks superb and we are really delighted with the quality of the units and the transformation to our house!
LK Oct 2007
Hi Russ, Julie and Penny,
Just finished the kitchen. Very well made and easy to fit. Very pleased we chose you. Anyway here are some pictures, the paint was Farrow & Ball “Hound Lemon”
CD Oct 2007
The kitchen is being fitted at the moment and looks fab, we are so pleased with it!
AJ Sept 2007
Arrived and looks great - being fitted right now. Thanks to you and the team for all your help.
NM July 2007
Hi Russ and Penny
We are thrilled to bits with our kitchen which looks fantastic now that the granite is in place and the painting is underway. The quality of the units is brilliant and your service has been outstanding. Eat your heart out Clive! Will send photos when finished. Thanks for everything.
CC June 2007
At long last I am enclosing the pictures of our kitchen, before during and after refurbishment. I hope you will agree its been quite a transformation. Please feel free to use whatever you want to. We are very pleased with the design and quality of the units. Your service was first class and I would happily buy from you again or recommend your company.
PE April 2007
I would like to take this opportunity to say how happy we are with the kitchen. The quality/build and look is great. My wife cannot wait to see it installed and complete.
DK April 2007
Our kitchen is now fitted and painted and we hope today to start using it.It’s really lovely and we’re very pleased with the cupboard quality. Your delivery men were excellent, both in communication beforehand and in the care and efficiency they took on delivery.
Thank you so much for your help and the completely stress-free management of our order.
K&CC April 2007
I am absolutely thrilled with my oak units.
EH April 2007
Our kitchen looks great (you delivered it last August) and we have painted it in cream - looks like it has always been here and fitted into all the little corners I had measured up for. I will email photos one day when I can work out how to do it!
JF 6 March 2007
My kitchen has finally been fitted and is looking fantastic (and very expensive) I can’t believe its mine!!! Once it has all been painted I will get some photos off to you. Everyone who has seen it so far thinks its fabulous, and thats just the workmen. Thanks for all your help and patience!
TT 8 December 2006
Thank you so much Penny as always the service is excellent. It won’t be the last order as there are a couple of larder cupboards to build around the fridge but I have to earn the money first! Many Thanks.
TS 8 December 2006
Dear Penny and Russ
A letter of complete happiness and satisfaction! Our kitchen is beautiful and your customer service exemplary. We will be recommending you to everyone we meet.
N&JH 30 November 2006
I wanted to thank you for the efficient service end to end on my kitchen order. I am delighted with my kitchen which arrived as promised on Saturday with a very pleasant delivery man! Thanking you again for a great service.
AM 26 October 2006
We are immensly happy with our kitchen and when we have the tiling finished will send you some photos. In the meantime we are ready to think about installing other units and I attach a word document listing our requirements.
EB 19 October 2006
We are very pleased with our kitchen. I will send you through some images, but we LOVE it!
AH 14 September 2006
Kitchen is now installed and looks fab, and is being admired by our friends and family. We’ll send you some before and after pics when the units have been painted. I think you’ll be impressed with the transformation.
PE 5 September 2006
Please pass my compliments to Russ; I am so impressed with the quality of the kitchen it really does look beautiful and built to such a high specification; even my husband who is fussy was impressed with the high standard of craftsmanship. Incidentally, its not even fully in place yet and we have received compliments already! I will send a picture once everything is in place for your website
KD 30 August 2006
We have now received all the kitchen units, worktops and upstands and we would just like to say how pleased we are with them. The quality is excellent and we are all looking forward to seeing them in place. Many thanks for your help and for an excellent product.
JP 26 August 2006
Well we are finally begining to fit our kitchen the builders are nearing the end at last!! The kitchen is exactly what i imagined and more thankyou for an amazingly easy and smooth purchase. Once again many thanks for a fantastic kitchen at a stunning price
EF 8 August 2006
Kitchen is excellent will send photos and endorsement when finished.
CB 16 June 2006
We are busy apply numerous coats of oil to the oak units - the more you do the more fab they look !
EB 15 June 2006
Our kitchen arrived this morning. It all looks fantastic and beautifully made. We can’t wait to see it all fitted and painted.
AL 15 April 2006
We got our kitchen from you a week ago, its great, top quality, perfect fit.
MB 11 April 2006
The kitchen is now fitted and I’m absolutely delighted with the result.
DP 13 March 2006
We are making steady progress fitting our kitchen, and I have to say we are so pleased with the units. We are looking forward to enjoying the end result. Thank you for the excellent products and service.
SS 3 March 2006
I’ve just taken delivery of our beautiful kitchen. Thanks again, it is just what I imagined and more.
MD 19 January 2006
My kitchen looks absolutely brilliant, better than I could have hoped
AC 18 January 2006
I hope you had a lovely Christmas, and I would like to wish you a very happy new year. We returned from our holiday yesterday to find our kitchen looking absolutely stunning as it had been painted while we were away.
SF 3 January 2006
the kitchen you supplied was excellent, now that its all finished we are more than happy with it, we found your service and workmanship to be excellent so if I can be of any further assistance please let me know.
RR 1 November 2005
We absolutely love our kitchen units we are so glad that we traveled to see your show room
RB 30 October 2005
The kitchen arrived early on Saturday and it looks great. The workmanship looks to be first class and we're very pleased. It's excellent value for money.
KM 27 October 2005
hope these photos (via three messages) can be of use in your website. We are delighted with our kitchen and it is much admired by all who see it. I particularly like my little larder. Wishing you continued success with the business
HD 22 October 2005
The kitchen looks so fantastic I’ve decided to go the whole hog and buy granite worktops!!
GH 3 October 2005
Thank you for your help with our kitchen, we are very pleased with the result.
LD 27 September 2005
Not sure if remember the **** of Cambridge. We had a lovely pine kitchen from you about this time last year. We lavished lots of love on it, painted it cream and with iroko worktops it looked sensational and I am sure it sold our house in Cambridge for us.We are now in Oxford in a much smaller house and we have been spoilt by a handmade kitchen and we are wondering if we might be able to afford one again.
SC 26 September 2005
I hope you are well. The kitchen looks great. Thank you genuinely for a good job and a pleasant service.
AW 20 September 2005
It's a long time since you have heard from me way back in March but I thought I better send you some pictures of the gorgeous kitchen you made it's the best money we have spent. We are the ones from Pittenweem, Fife, Scotland.
I would be very privileged if you were to add our kitchen to your web site. We painted the kitchen in 'House White' by Farrow & Ball. The tiles we added to the sink unit are hand painted by Griselda Hill (Wemyss pottery Ceres). It has turned out fabulous it goes so well with the style of house and all my friends are extremely envious (they think we paid a fortune!)
CM 22 August 2005
Thanks again and we have already had a number of interested spectators and have recommended you to them. Best of luck with your London showroom and techno-abilities willing will try to forward pictures when its all done.
WL 19 July 2005
I wanted to write to say thank you very much for our kitchen, which arrived safely on Saturday. It looks beautiful and very well made, and I cannot wait to install it. You and your colleagues have been helpful and responsive throughout, and I will be very happy to recommend you to friends in the future.
HA 4 July 2005
Thanks again Russ. The kitchen is looking great already and I’m looking forward to being able to send you a photo of the finished room (after tiling, painting, etc)
GB 28 June 2005
The kitchen looks wonderful and we are very pleased with it.
SH 10 June 2005
The kitchen looks great- thank you
JB 3 June 2005
The cabinets look fine and we will start fitting tomorrow.
LJ 22 May 2005
Thank you Russ for your excellent and prompt service.
CH 9 May 2005
Thanks ever so much for supplying the units.I can’t wait to get it all finished. We’re really impressed with the units and they will enhance our old cottage considerably. Thanks again for all your help.
MH 15 April 2005
Hope you are well. The kitchen is fitted and looking absolutely fab! Thank you
DC 9 April 2005
Just to let you know the kitchen has arrived safely in Pittenweem today, we are delighted with it, its better than we could have imagined. We have our paint from Farrow & Ball so once we have it installed and painted and the new cooker is in place we will send you some photographs for your website.
Thanks Russ for giving us what we wanted you cetainly aim to please. I’m so glad we discovered your website.
All the best for the future.
CM 11 March 2005
We have been very pleased with the customer service and standard of workmanship regarding our order with your company.
CB 27 February 2005
Kitchens units excellent, and fitting well.
JC 20 February 2005
Many thanks for the kitchen. It is everything we wanted and has impressed the builders who are at the house.
MB 10 February 2005
Spent most of the weekend surrounded by cabinets, white spirit, paintbrushes and tins of paint and varnish. Great fun!
MH 31 January 2005.
Happy New Year! We’re still busy painting our lovely kitchen!!
LM 4 January 2005
The units look brilliant, we are really pleased
LC 23 November 2004
Thank you for the kitchen which looks great.
TH 22 November 2004
Us again!! We are really pleased with the kitchen. Thank you, you were so helpful. I hope you received the cheque in the post.
JW 26 October 2004
The kitchen is looking gorgeous, we are so thrilled with it. The quality is superb. Its fantastic considering we never even saw samples before we ordered! Its being painted at the moment, in Farrow & Ball Off-White. When we finally get it finished and get the Aga in (probably not until after Xmas) I will send you some pics.
AJ 22 October 2004
The cabinets arrived early on sunday morning. We are V pleased with them. Nice job.
S 18 October 2004